Know Your Customer - KYC

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Terms Of Use

The Customer understand and acknowledges that-​

HLK Internet Services Pvt Ltd Brand name - ThunderNet® is an existing (Class-C) Internet Service Provider and is licensed by Government of India (Ministry of Communications and Information Technology, Department of Telecommunications) to provide Internet Services across Sri Ganganagar.

General Terms & Conditions​


  1. Payment of Bills – ThunderNet ensures timely reminder via sms and phone call, at least 2 days before your subscription expires. It would be the responsibility of the Customer to make Monthly, Half-Yearly or Annual payment on time. We run a pre pay system of billing and your Internet gets disconnected if subscription is not renewed by the due date, like your prepaid mobile number.

  2. Any loss of business suffered by the customer due to disconnection of Internet will be his own responsibility and so be borne by him. Temporary breakdown/ disconnection of Services will not require any notice.

  3. Internet service is provided on an “AS IS and AS AVAILABLE” basis, Without Warranties of any kind.

  4. Disclaimer – While every effort is made by us to provide the highest quality of services to our customers, the linking, quality and speed of data transmission is entirely dependent on fiber connectivity. We shall in no event be responsible to the Customer, in any manner whatsoever, for any failure, defect, delay in connectivity or accidental loss of connectivity of Customer with our network.

  5. Temporary breakdowns and local interruptions like fault in cable from our switch to your home or router reset/failure or speed issues, all get fixed as soon as it is reported by the user.

  6. Illegal Use – Internet service may be used only for lawful purposes. Transmission, distribution or storage of any

    material in violation of any applicable law or regulation is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitute an illegal threat and violets export control laws or are anti-national.

  7. If at any time, during the continuance of Our Internet Services, if the performance is delayed by - reason of war, hostility, acts of the public enemy, civil commotion, sabotage, fire, flood, explosion, epidemic, quarantine restrictions, lock down or Act of God, the subscriber shall not have any claim for damages against HLK Internet Services Pvt Ltd and its Franchise in respect of such non- performance or delay in performance of our Internet Services.

  8. Subscriber Conduct – Subscriber shall use Internet Services for lawful purposes only. Subscriber shall not post or transmit any information, software or other material, which contains a virus or other harmful components in any way, which is unlawful, threatening or abusive.

  9. We are responsible for delivering the service at a single point to the customer premise. This can be a PC or CPE (Customer Premisis Equipment - Router and Fiber). Further cabling that may be required is customer’s responsibility.

  10. With 6 Months and Annual subscription, any CPE (Customer Premisis Equipment - Router and Fiber) provided by HLK Internet Services Pvt Ltd will be the property of HLK Internet Services Pvt Ltd and shall be returned immediatly to HLK Internet Services Pvt Ltd on termination of services.

  11. Expected time of installation of connection and services is 5 to 7 business days from the date of getting the order form.

Customer Declaration/ Undertaking

  1. I solemnly affirm and declare that I have read and understood the terms and conditions of this customer agreement form and also agree to abide by any changes that are made from time to time

  2. I understand that the required services provided to me are subject to feasibility and HLK Internet Services Pvt Ltd reserves the right to accept or reject my application without giving any reason whatsoever.

  3. I agree to pay all applicable charges for the services 


I hereby undertake and commit not to transfer/ handover my broadband connection/ Internet Services (even temporarily) to any person who may attempt to use it for any unlawful activity as described in terms and conditions. If I do so I’ll be liable and fully responsible for all obligations under the law of Govt of India, and HLK Internet Services Pvt Ltd and its Franchise will not be responsible. Any unauthorized transfer/ use of connection shall entitle HLK Internet Services Pvt Ltd to terminate my Internet services. I also certify that the information provided in this customer application form is correct. I have read and agreed to the terms and conditions of this agreement.