Frequently asked questions
What type of Internet ThunderNet provides?
ThunderNet provides Broadband for Home Users and shops and leased line Internet line with 1 static IP and a 1:1 internet line over Fiber To The Home Network.
What will be my first bill?
ThunderNet runs a pre pay system like you do for DTH and prepaid mobile connection. Your first bill will include 30 days advance rental, one time installation and cost of the router (if bought from us).
Do I have to pay security?
Only in case we provide Internet over wireless device for locations we do not have our Fiber coverage, a security charge of Rs. 1500 is charged for the wireless device which gets installed at your rooftop.
We generally do not opt for a wireless connection, so no security or any refundable amount is charged.
When do I have to pay?
ThunderNet runs a pre pay system, therefore all payment to be made after the installation and speed tests are done.
How do I pay?
Payments can be made online via Online Bank transfers, cheque and on UPI id & wallets.
How do I check if ThunderNet is available in my area?
To start with make a phone call on 9649697417 and fix an appointment for the connectivity check and installation.
How do you check connectivity?
Connectivity check involves checking our fiber network coverage till your home, if not then setting up a fiber network or an internet signal receiver at your rooftop.
What happens when connectivity is confirmed?
Our technicians will test and let you know the maximum speed which can be delivered at your location, then you can choose any speed options from 30 Mbps to the maximum speed suggested by our technician.
What does installation include?
Installation process involves bringing down a cable from a pole in case of wired connectivity till your home or from the rooftop to the place which is best suitable for the router.
What type of router is required?
We run a Fiber To The Home network, so a Fiber router is required. Speed wise router type depends on your Internet usage, for plans above 50 Mbps, we recommend dual band routers with 2.5Ghz & 5.0Ghz frequency.
What if I have the router?
If you have a router and is compatible with our Fiber To The Home network, our support team will configure that for you.
Is support available 24/7?
ThunderNet ensures a 24/7 Internet connectivity, home visit as per residential norms can be done from 10 AM to 7 PM. Other than tech home visit, all support options like call, sms, email and support ticketing system is 24/7.
Can I get a 24/7 support?
Yes, ThunderNet offers Corporate Leased Line Plans - 1:1 contention ratio with a guaranteed service level agreement of maximum of 2 hours at time of major breakdown. Tech team is available 24/7 for support and monitoring.
How often does the Internet interrupts?
At ThunderNet we make sure that there is a minimum downtime. For backup we use Leased Lines from TATA, Airtel and couple of more local providers. Our support team is available from 10 AM to 7 PM for home visits in case of local interruptions like fault in cable from our switch to your home or router reset/failure or speed issues, all get fixed as soon as it is reported by the user.
How can I reach support at times I need help?
We will share direct numbers for the support team for your area after installation gets complete. You will also receive a welcome email with all the details you need for your subscription & ThunderNet. For tracking and delivering the expected service & support, please make a phone call on the number provided - NO WHATSAPP.